運送政策
Shipping Terms
1. This website only offers local delivery within Hong Kong. Delivery areas include Hong Kong Island, Kowloon, New Territories business and residential addresses. The following outlying and remote areas are excluded: Po Toi Island, Dong Lung Chau, Tap Mun, Lo Wu, Lok Ma Chau Control Point, Da Gu Ling, Man Kam To, and Sha Tau Kok Restricted Area.
2. How to Calculate Shipping Fees
- Orders under HKD 350: HKD 50 shipping fee
- Orders of HKD 350 or above: Free shipping
3. We will dispatch the goods within 7 working days after "Order Confirmation" (working days exclude Saturdays, Sundays, and Hong Kong public holidays).
4. We will notify customers of the delivery time by phone or email before delivery. Our delivery times are fixed as follows:
- Hong Kong Island: Wednesdays, 11:00 – 17:00
- Kowloon: Tuesdays and Fridays, 11:00 – 17:00
- New Territories: Mondays and Thursdays, 11:00 – 17:00
5. Delivery services will be rescheduled in the event of a No. 8 or higher typhoon signal or a black rainstorm warning.
6. "Failed Delivery Orders" refers to orders returned to us due to reasons such as an unclear delivery address, P.O. boxes, multiple delivery attempts with no recipient, or refusal of the package by the recipient. In these cases, we will deduct the shipping cost and a reasonable handling fee of HKD 30 as a return processing fee, and the remainder will be processed according to the "Refund Policy" and "Refund Timing."
7. We can arrange for redelivery of returned packages, but customers will need to pay for the shipping fee for the redelivery, calculated per package.
8. For any delivery inquiries related to this website, customers may email info@weisen-u.com.hk or call (852) 2544 4182 during office hours for assistance.
9. In case of any disputes, this website reserves the right to make the final decision.